Shipping policy

SHIPPING POLICY

Processing Time

Orders are processed within 5-10 business days (Monday-Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We offer the following shipping options for domestic orders within the United States:

Standard Shipping

  • Cost: $5.99 flat rate
  • Delivery: 7-20 business days after processing
  • FREE on orders over $50

Expedited Shipping

  • Cost: $12.99 flat rate
  • Delivery: 5-8 business days after processing

Express Shipping

  • Cost: $19.99 flat rate
  • Delivery: 3-6 business days after processing

Please note: Delivery times are estimates and not guaranteed. Delays may occur during peak seasons, holidays, or due to carrier issues beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your package using the carrier's website (USPS, UPS, or FedEx, depending on your location).

International Shipping

At this time, we only ship within the United States. We hope to expand internationally in the future.

Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at [your email].

Order Issues

Lost or Stolen Packages: Once a package is marked as delivered by the carrier, Next Level Active Essentials is not responsible for lost or stolen packages. We recommend tracking your package and arranging for signature confirmation if you will not be home.

Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly.

Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery, and we will arrange for a replacement at no additional cost.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for reshipping costs.

Peak Season Delays

During peak shopping seasons (Black Friday, Cyber Monday, holidays), please allow additional processing and shipping time. We will do our best to get your order to you as quickly as possible.

Contact Us

If you have any shipping questions, please contact us at:

  • Email: support@nextlevelactiveessentials.com
  • Response time: Within 24-48 hours