Shipping policy
Processing Time
Orders are processed within 5–10 business days (Monday–Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $5.99 | 7–20 business days after processing |
| Standard Shipping | FREE | On orders over $50 |
| Expedited Shipping | $12.99 | 5–8 business days after processing |
| Express Shipping | $19.99 | 3–6 business days after processing |
International Shipping
We ship to select countries worldwide. International shipping rates and estimated delivery times are as follows:
| Region | Cost | Estimated Delivery |
|---|---|---|
| Canada & Mexico | $25.00 USD | 7–15 business days after processing |
| Europe (AT, BE, CH, CZ, DE, DK, ES, FR, GB, GR, HU, IE, IT, NL, NO, PL, PT, RO, SE, SK, UA) | $30.00 USD | 7–20 business days after processing |
| Latin America (AR, BO, BR, BS, CL, CO, CR, DO, EC, JM, PA, PE, PY, UY) | $40.00 USD | 7–20 business days after processing |
| Middle East & North Africa (AE, EG, IL, MA, SA) | $40.00 USD | 10–25 business days after processing |
| Asia-Pacific (AU, HK, JP, KH, MY, NZ, PH) | $45.00 USD | 7–20 business days after processing |
All prices in USD. Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. You can track your package via the carrier's website (USPS, UPS, or FedEx depending on your location).
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses. Contact us immediately at support@nextlevelactiveessentials.com if you need to update your address.
Order Issues
Lost or Stolen Packages: Once marked as delivered by the carrier, Next Level Active Essentials is not responsible for lost or stolen packages.
Damaged Items: Contact us within 48 hours of delivery with photos of the damage.
Wrong Item Received: Contact us within 7 days of delivery for a replacement at no additional cost.
Undeliverable Packages
If a package is returned as undeliverable due to an incorrect address, the customer is responsible for reshipping costs.
Peak Season Delays
During peak shopping seasons (Black Friday, Cyber Monday, holidays), please allow additional processing and shipping time.
Contact Us
Email: support@nextlevelactiveessentials.com
Response time: Within 24–48 hours