Next Level Active Essentials Return & Cancellation Policy

Next Level Active Essentials Return & Cancellation Policy Effective Date: April 10, 2026

How Our Orders Work

All orders at Next Level Active Essentials are fulfilled automatically through our fulfillment partner, Fulfilled by AutoDS (FBA). This means the moment you place an order, it is instantly transmitted to our fulfillment system, and processing begins automatically — without any manual intervention on our end.

Order Cancellations

Orders are processed immediately and cannot be canceled once placed. Once your order reaches "Ordered" status, it has been transmitted to our fulfillment partner and cannot be intercepted or stopped — even if the request is made moments after purchase. This is a limitation of our automated fulfillment system (FBA), which processes orders immediately to ensure fast shipping.

If you wish to cancel your order after it has been placed, you will need to send the product back to the return address we will provide you once the item is delivered. Please contact us to initiate this process.

If you need assistance, please contact us as soon as possible at support@nextlevelactiveessentials.com.

What To Do If You No Longer Want Your Order

If your order is already in transit and you no longer wish to receive it, you have two options:

Decline delivery — You may refuse the package when the carrier attempts delivery. The item will be returned to our fulfillment center, and a full refund will be issued once the return is received and processed.
Return after delivery — If you accept the package, you may initiate a return within 30 days of delivery. We will provide you with the return address at that time.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

Unused and in original condition
In original packaging with all tags attached
Accompanied by proof of purchase

To initiate a return, please contact us at support@nextlevelactiveessentials.com with your order number and reason for return. We will provide you with the return address and instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will resolve the issue promptly at no additional cost to you.