Next Level Active Essentials Return & Cancellation Policy
Order Cancellations
Orders are transmitted to our fulfillment partner automatically as soon as they are placed, so we are unable to cancel an order once it has been submitted.
If you no longer want your order, you have two options:
Decline delivery. Refuse the package when the carrier attempts delivery. It will be returned to our fulfillment center and a full refund issued once we receive and process it.
Return after delivery. Accept the package and start a return within 30 days of delivery, following the steps below.
Returns
We accept returns within 30 days of delivery. To be eligible, your item must be:
Unworn, unused, and in the same condition you received it
In its original packaging with all tags attached
Accompanied by your receipt or proof of purchase.
To start a return, contact us at support@nextlevelactiveessentials.com with your order number and the reason for the return. We will reply with return instructions and the return address:
Next Level Active Essentials
923 Elm St #496
Manchester, NH 03101
Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping is the customer's responsibility for change-of-mind returns, and original shipping charges are non-refundable.
If the return is the result of our error, such as a damaged, defective, or incorrect item, we cover the return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will resolve it promptly at no additional cost to you.
Refunds
Once we receive and inspect your return, we will let you know whether the refund was approved. If approved, your refund is issued to your original payment method within 5–10 business days. Your bank or credit card company may take additional time to post it.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at support@nextlevelactiveessentials.com.
Exchanges
We do not offer direct exchanges. If you need a different size or color, return the original item and place a new order. That is the fastest way to get what you want.
Non-Returnable Items
- Final sale and clearance items
- Gift cards
- Items returned more than 30 days after delivery
- Items that are used, washed, or not in their original condition
- Perishable goods, custom or personalized products, and personal care goods
- Hazardous materials, flammable liquids, and gases
If you are unsure whether your item qualifies, get in touch before sending it back.
Contact Us
Email: support@nextlevelactiveessentials.com
Response time: within 1–2 business days
Next Level Active Essentials Return & Cancellation Policy
